Connectivity
Business internet, fibre and SD-WAN, planned site by site
We choose, order and manage business internet for offices across metro and regional WA: nbn, fibre, backup links and the networks that join your sites together. You deal with one local team instead of several carriers, with 24/7 monitoring of your connectivity on our Assist, Manage and Partner plans.
- 24/7Monitoring of connectivity on our Monitoring, Managed and Partner plans
- 300+Client organisations supported by our team
- 25secAverage wait to reach an engineer on the service desk
- 98.3%Customer satisfaction on closed tickets
Trusted by businesses across WA
01Where it goes wrong
Where business internet lets you down
When the internet stops, so do your phones, Teams and cloud systems. These are the problems we are called in to fix most often.
One nbn service and no backup
When it drops, the whole office waits on the carrier's fault process with no way to keep working.
FixA second connection on a different technology, such as 4G or 5G, that takes over automatically when the main link fails.
Several carriers and nobody in charge
Each site was set up at a different time, so nobody has a full list of services, speeds or contract end dates.
FixOne partner that orders, manages and escalates every service, with a single register of what you have and when each contract ends.
Teams calls break up in the afternoon
The link is busy with uploads, backups and updates, and voice traffic waits its turn.
FixThe right upload speed for the site and quality of service settings that put calls first.
Fibre is in the street but not in the office
Many businesses never check whether their building can move to business grade fibre or what it would cost.
FixWe check your address for nbn Enterprise Ethernet and other fibre options as part of the review.
02What we look after
Everything that connects your sites
Start here, then go deeper. Each service below has its own page with the detail.
Business internet and nbn
Business nbn, fibre, fixed wireless and mobile services sourced for each site and managed by us, through Telstra, Vocus and Aussie Broadband.
nbn / fibre / fixed wireless / 4G and 5GSD-WAN
Two or more links working together, with traffic sent down the healthiest path and automatic failover when one drops.
Multiple links / traffic steering / failoverMPLS and private links
Private networks between offices and data centres for large files, imaging and systems that need steady performance.
MPLS / metro Ethernet / dark fibreWi-Fi, switching and cabling
The network inside your office, designed so coverage and speed hold up where people sit.
Wi-Fi / switching / cablingFirewalls and remote access
Managed firewalls at every site, with secure remote access and rules kept up to date.
Fortinet / WatchGuard / SophosLinks to your cloud
Connections sized for Microsoft 365 and for your servers in AustinCloud, across three Perth data centres.
AustinCloud / NextDC P1 and P2 / Vocus DC303Choosing a link
Business nbn, fibre or 5G: the right link for each site
Most offices need a main link and a backup. nbn says around 1.6 million Australian business locations have the option to upgrade to Enterprise Ethernet, its business fibre service.
| Compare | Business nbnStandard fixed line | Enterprise Ethernetnbn business fibre | 4G or 5GMobile network |
|---|---|---|---|
| Best for | Small offices and branches | Offices that run on cloud systems, video and large files | Backup links, temporary sites and places fixed lines do not reach |
| Upload speed | Lower than download on most plans | Symmetrical, with wholesale speed tiers up to nearly 10Gbps | Varies with signal and network load |
| Cost to connect | Depends on the premises and plan | No upfront build cost in nbn Business Fibre Zones, with exclusions. Elsewhere it depends on location and the work involved | Hardware and a data plan |
| How we usually use it | Main link for small sites, backup for larger ones | Main link for head offices and busy sites | Automatic backup behind either |
Swipe the table sideways to compare all three.
The nbn offer of no upfront build cost does not cover every premises or connection type, and build costs can apply depending on location and complexity. We confirm what applies to your address during the review.
Not sure which plan fits your team?
Tell us how you run IT today. A technical consultant will scope it with you and send a fixed quote.
04Joining your sites
SD-WAN and MPLS: connecting offices and sites
Once you have more than one site, the question is how they reach each other and your cloud systems. There are three common answers, and many networks end up using two of them together.
| Compare | Site to site VPNOver the internet | SD-WANSeveral links, one network | MPLSPrivate carrier network |
|---|---|---|---|
| How it works | An encrypted tunnel between sites over ordinary internet links | Two or more links at each site, with traffic steered to the healthiest one by application | A private network run by the carrier, separate from the internet |
| Best for | Two small sites and a handful of remote staff | Several sites on cloud systems, video and voice | Sites that need steady performance for large files, imaging or older systems |
| When a link fails | The tunnel drops until the link returns | Traffic moves to the other link in seconds | Depends on the backup the carrier provides |
| Voice and video | Shares the link with everything else | Calls and Teams meetings given priority on the best path | Consistent, with quality of service set by the carrier |
| Management | Set up on each firewall | One console for every site, managed by us | Changes go through the carrier |
| Cost | Lowest | Moderate, and often less than MPLS once links are combined | Highest, with longer contracts |
Swipe the table sideways to compare all three.
Several links working as one
SD-WAN combines an nbn service, enterprise ethernet fibre and a 4G or 5G link at each site into one network. It watches every link and sends each type of traffic down the one performing best, so a busy upload does not break up a Teams call and a failed link does not stop the office.
SuitsBusinesses with two or more sites, or a head office that cannot afford to go offline.
A private network between sites
MPLS is a private network the carrier runs between your offices and data centres, kept apart from the internet. It is predictable, which is why mining, engineering and medical imaging sites still use it for large files. Many businesses now keep MPLS for those sites and add SD-WAN over internet links everywhere else.
SuitsRemote and regional sites, and systems that need the same performance every hour of the day.
05How it works
From site review to monitored links
You get a written recommendation before anything is ordered, and we deal with the carriers from there.
- Step 1
Site review
We look at your current links, contracts, outage history, what runs over the connection and whether fibre is available. You get a plan and a fixed quote.
- Step 2
Design
A main and backup link for each site, the router and firewall to go with them and SD-WAN where you have more than one link or site.
- Step 3
Order and install
We order with the carrier, book the installation and chase every appointment, so your office manager does not have to.
- Step 4
Cut over and monitor
The new link runs alongside the old one until we switch after hours. From then on we monitor it and raise faults with the carrier for you.
06Client view
What MTAWA says about working with Austin Technology
“Austin Technology provides us with extreme confidence in the stability of our networks and systems, consistently delivering exceptional IT support. Their proactive, responsive approach ensures that we have the support we need when we need it most.”
07Proof
Networks we have built across WA
Multi site businesses that depend on their links every day. Each story is written up in full.
Koch Solutions
Perth and Port Hedland linked with Vocus metro Ethernet and dark fibre, with servers moved to hyperconverged infrastructure at NextDC P2.
Read the case studyGlobal Cardiology
Grew from one clinic in 2015 to seven locations and more than 100 staff, on a private cloud and MPLS network we built for large imaging files.
Read the case studyMTAWA
Fibre with an SLA, virtualised infrastructure with host redundancy and several office relocations, for a client since 2013.
Read the case studyMore stories and related industries
08Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
09Questions
Business internet questions
What businesses ask before changing their links. Anything else, call 1300 787 429.
01What is the difference between business nbn and home nbn?
The connection to your building can be the same. The difference is the plan and the support behind it: business plans can include static IP addresses, business support and faster fault restoration options, depending on the carrier and plan. We match the plan to how much the site depends on its link.
02Can we get fibre to our building, and what does it cost?
Often, yes. nbn says around 1.6 million business locations can upgrade to Enterprise Ethernet, and in its Business Fibre Zones there is no upfront build cost, with some premises and connection types excluded. Elsewhere the cost depends on your location and the work involved. We check your address and show you the options.
03Do we need a backup connection?
If your phones, Teams or cloud systems stop when the internet stops, yes. A 4G or 5G service behind your main link is the usual answer, and it takes over automatically. Larger sites often add a second fixed link from a different carrier, with SD-WAN managing both.
04What does business internet cost, and what contract terms apply?
It depends on the site, the technology and the speed, so you get a fixed quote before we start. Carrier terms vary: some services are month to month, while dedicated fibre usually comes with a longer term. Every carrier term is shown in the quote.
05How long does a new connection take, and will we lose internet during the switch?
Lead times depend on the carrier and the technology, and a fibre build takes longer than a service on an existing connection. We run the new link alongside the old one and switch over after hours, so staff arrive to a working office.
06We already have an IT person and a carrier account. Why go through you?
Because orders and faults eat time. We deal with the carriers, monitor your links on our managed plans and raise faults for you. Your IT person keeps full visibility and gets their time back for the work only they can do.
What our clients say
800+ reviews from the people who call our Perth service desk every day.
700+
30+
70+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“A calm and methodical engineer”
Chris Wade is a great engineer and I have a lot of respect for his professionalism. He approaches every issue with a calm and methodical attitude and communicates clearly so I always understand what is happening. His steady approach and reliability make a real difference to our team, and his support is always appreciated.
Paul GreenGlobal Cardiology
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
10Business internet
Every site online,
every link accounted for.
Tell us about your sites and links. A technical consultant will review your contracts and options with you, then send a plan and a fixed quote.