Business internet, fibre and SD-WAN, planned site by site
We choose, order and manage business internet across WA: nbn, fibre, backup links and the networks that join your sites. You deal with one team instead of several carriers, monitored 24/7 on our managed plans.
★★★★★ 4.9 on Google from 60+ reviews
- FibreMetro Ethernet and dark fibre linking Koch Solutions in Perth and Port Hedland
- 24/7Connectivity monitoring on Monitoring, Managed and Partner
- 25 secAverage wait to reach an engineer
- 98.3%Customer satisfaction on closed tickets
Trusted by 300+ organisations, including
Where business internet lets you down
When the internet stops, so do your phones, Teams and cloud systems. These are the problems we are called in to fix most often.
One nbn service and no backup
When it drops, the whole office waits on the carrier's fault process with no way to keep working.
FixA second connection on a different technology, such as 4G or 5G, that takes over automatically when the main link fails.
Several carriers and nobody in charge
Each site was set up at a different time, so nobody has a full list of services, speeds or contract end dates.
FixOne partner that orders, manages and escalates every service, with a single register of what you have and when each contract ends.
Teams calls break up in the afternoon
The link is busy with uploads, backups and updates, and voice traffic waits its turn.
FixThe right upload speed for the site and quality of service settings that put calls first.
Fibre is in the street but not in the office
Many businesses never check whether their building can move to business grade fibre or what it would cost.
FixWe check your address for nbn Enterprise Ethernet and other fibre options as part of the review.
Tell us about your sites and links. A technical consultant will review your contracts and options with you, then send a plan and a fixed quote.
Everything that connects your sites
One team for the links, the network inside the office and the connections to your cloud.
Business internet and nbn
Business nbn, fibre, fixed wireless and mobile services sourced for each site and managed by us, through Telstra, Vocus and Aussie Broadband.
SD-WAN
Two or more links working together, with traffic sent down the healthiest path and the backup taking over when one drops.
MPLS and private links
Private networks between offices and data centres for large files, imaging and systems that need steady performance.
Wi-Fi, switching and cabling
The network inside your office, designed so coverage and speed hold up where people sit.
Firewalls and remote access
Managed firewalls at every site, with secure remote access and rules kept up to date.
Links to your cloud
Connections sized for Microsoft 365 and for your servers in AustinCloud, across three Perth data centres.
Business nbn, fibre or 5G: the right link for each site
Most offices need a main link and a backup. nbn says around 1.6 million Australian business locations have the option to upgrade to Enterprise Ethernet, its business fibre service.
| Compare | Business nbnStandard fixed line | Enterprise Ethernetnbn business fibre | 4G or 5GMobile network |
|---|---|---|---|
| Best for | Small offices and branches | Offices that run on cloud systems, video and large files | Backup links, temporary sites and places fixed lines do not reach |
| Upload speed | Lower than download on most plans | Symmetrical, with wholesale speed tiers up to nearly 10Gbps | Varies with signal and network load |
| Cost to connect | Depends on the premises and plan | No upfront build cost in nbn Business Fibre Zones, with exclusions. Elsewhere it depends on location and the work involved | Hardware and a data plan |
| How we usually use it | Main link for small sites, backup for larger ones | Main link for head offices and busy sites | Automatic backup behind either |
Swipe the table sideways to see every column.
The nbn offer of no upfront build cost does not cover every premises or connection type, and build costs can apply depending on location and complexity. We confirm what applies to your address during the review.
SD-WAN and MPLS: connecting offices and sites
Once you have more than one site, the question is how they reach each other and your cloud systems. There are three common answers, and many networks end up using two of them together.
| Compare | Site to site VPNOver the internet | SD-WANSeveral links, one network | MPLSPrivate carrier network |
|---|---|---|---|
| How it works | An encrypted tunnel between sites over ordinary internet links | Two or more links at each site, with traffic steered to the healthiest one by application | A private network run by the carrier, separate from the internet |
| Best for | Two small sites and a handful of remote staff | Several sites on cloud systems, video and voice | Sites that need steady performance for large files, imaging or older systems |
| When a link fails | The tunnel drops until the link returns | Traffic moves to the other link in seconds | Depends on the backup the carrier provides |
| Voice and video | Shares the link with everything else | Calls and Teams meetings given priority on the best path | Consistent, with quality of service set by the carrier |
| Management | Set up on each firewall | One console for every site, managed by us | Changes go through the carrier |
| Cost | Lowest | Moderate, and often less than MPLS once links are combined | Highest, with longer contracts |
Swipe the table sideways to see every column.
From site review to monitored links
You get a written recommendation before anything is ordered, and we deal with the carriers from there.
- 01
Site review
We look at your current links, contracts, outage history, what runs over the connection and whether fibre is available. You get a plan and a fixed quote.
- 02
Design
A main and backup link for each site, the router and firewall to go with them and SD-WAN where you have more than one link or site.
- 03
Order and install
We order with the carrier, arrange the installation and chase every appointment, so your office manager does not have to.
- 04
Cut over and monitor
The new link runs alongside the old one until we switch after hours. From then on we monitor it and raise faults with the carrier for you.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificate- Engineering
Koch Solutions
Infrastructure at NextDC P2 with metro Ethernet and dark fibre linking Perth and Port Hedland, run alongside their own IT team in Germany.
- Healthcare
FAST Emergency Care
A new urgent care clinic fitted out in four fixed price packages: network, workstations, phones and clinical software.
- Industry body
MTAWA
Fibre with an SLA, virtualised infrastructure and several office relocations, for a client since 2013.
- Client stories
All client stories
Sixteen stories with the numbers.
Business internet questions
What businesses ask before they start. Anything else, call 1300 787 429.
What is the difference between business nbn and home nbn?
The connection to your building can be the same. The difference is the plan and the support behind it: business plans can include static IP addresses, business support and faster fault restoration options, depending on the carrier and plan. We match the plan to how much the site depends on its link.
Can we get fibre to our building, and what does it cost?
Often, yes. nbn says around 1.6 million business locations can upgrade to Enterprise Ethernet, and in its Business Fibre Zones there is no upfront build cost, with some premises and connection types excluded. Elsewhere the cost depends on your location and the work involved. We check your address and show you the options.
Do we need a backup connection?
If your phones, Teams or cloud systems stop when the internet stops, yes. A 4G or 5G service behind your main link is the usual answer, and it takes over automatically. Larger sites often add a second fixed link from a different carrier, with SD-WAN managing both.
What does business internet cost, and what contract terms apply?
It depends on the site, the technology and the speed, so you get a fixed quote before we start. Carrier terms vary: some services are month to month, while dedicated fibre usually comes with a longer term. Every carrier term is shown in the quote.
How long does a new connection take, and will we lose internet during the switch?
Lead times depend on the carrier and the technology, and a fibre build takes longer than a service on an existing connection. We run the new link alongside the old one and switch over after hours, so staff arrive to a working office.
We already have an IT person and a carrier account. Why go through you?
Because orders and faults eat time. We deal with the carriers, monitor your links on our managed plans and raise faults for you. Your IT person keeps full visibility and gets their time back for the work only they can do.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Every site online,
every link accounted for.
Tell us about your sites and links. A technical consultant will review your contracts and options with you, then send a plan and a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or email sales@austintechnology.com.au