Talk to a technical consultant
Tell us what is not working or what you are planning. We will come back with the right questions or a suggested next step.
Send us a message
Reply within two business hoursWe only use your details to respond to this enquiry. See our privacy policy.
“After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin.”
- 01
We read it straight away
Every enquiry goes straight to a technical consultant.
- 02
A short call if it helps
Twenty minutes to understand your setup and what you are trying to fix.
- 03
A fixed quote in writing
Scoped to what you have and what you need, itemised line by line.
The people behind the reply
Every enquiry is read by a technical consultant. Once you are a client, our service desk handles day to day support and an account manager looks after the relationship.
A technical consultant
Reads your enquiry, asks the questions that matter and scopes the work with you before anything is quoted.
Our service desk
Engineers who answer in about 25 seconds, Monday to Friday, 8am to 5pm AWST, and own each request through to the fix.
Your account manager
Looks after your agreement, licences and plans once you are a client.
Other ways to reach us
Existing clients
Ticket updates, remote support or a question about your services.
Careers
Want to work with us? Send your details and a short note about the kind of role you are after.
