An IT company built by engineers

Austin Technology is an engineering led provider of managed IT services, IT support and cyber security. For more than 15 years we have looked after the systems and people of more than 300 organisations.

Talk to us See pricing

Your price in two minutes, no email needed. Or call 1300 787 429.

4.9 on Google from 60+ reviews

Aerial view of the building that houses the Austin Technology office
  • 15Years looking after business IT
  • 300+Businesses and organisations supported
  • ISO27001 and 9001 certified, audited externally
  • Top 50MSP in Australia, 2024, 2025 and 2026

Trusted by 300+ organisations, including

thyssenkruppInterContinental EnergyAlliance NickelCarers WAAcclaim AccountingKoch SolutionsCallidus Process Solutions

Where it started

Austin Technology started with a simple observation: businesses were paying for IT support that was slow to answer, quick to blame and hard to understand. Austin Huang set out to build the opposite, a provider run by engineers, where the person who answers knows your environment and tells you the truth about it.

That idea has not changed. The scale has. We now support more than 300 organisations, run our own AustinCloud private cloud and hold ISO 27001 and ISO 9001 certification. Most clients hand us their whole environment through managed IT support in Perth; others lean on our business IT support for the day to day.

Size was never the goal. The goal is that when a client is asked who looks after their IT, they answer without hesitating and without a caveat.

Austin Huang Managing Director
Austin Huang, Managing Director of Austin Technology, in the office

One team, four pillars

Service desk, devices, security, cloud and projects all sit with the same team, organised into four pillars so you can see how we help and what you are paying for.

  • Manage

    Service desk, proactive monitoring, patching, backups and device management that keep everyday IT running without drama.

    Managed IT, IT support, virtual CIO and procurement

  • Secure

    Identity, endpoint and email protection built on the Essential Eight, with the evidence insurers, auditors and clients ask for.

    Cyber security, SecureShield, Essential Eight and penetration testing

  • Modernise

    Microsoft 365, Azure and AustinCloud, so your team can work from anywhere on systems that are current and supported.

    Cloud, managed cloud servers, Microsoft 365 and backup

  • Innovate

    Projects delivered properly, reporting that answers real questions and automation that removes manual work.

    IT consulting, projects, Power BI, AI and automation

Grown steadily, on purpose

We have grown steadily rather than quickly, so the business you sign with is the business you deal with year after year.

The NEXTDC data centre in Perth that hosts AustinCloud
  1. 01

    Austin Technology founded

    An engineering led IT provider, started to fix things properly and explain them plainly.

  2. 02

    AustinCloud launches

    Our own private cloud in NEXTDC and Vocus data centres in Perth, keeping client data in WA.

  3. 03

    Top 50 MSP in Australia

    First named on Cloudtango's MSP Select list in 2024, rated on client reviews and service delivery.

  4. 04

    ISO 27001 and ISO 9001

    Independently certified for information security and quality, audited every year by Compass Assurance Services.

  5. 05

    300+ organisations, 5,000+ endpoints

    A Top 50 MSP for the third year running, with the same people behind it.

  6. 06

    SMB1001 Gold certified

    Certified at Gold, Level 3, to the 27 control cyber standard we take our own clients through.

A good fit if this sounds like you

We do our best work for established organisations that rely on their systems every day and want a partner who takes ownership.

Why clients choose us

A business owner reading through paperwork at his desk

How we behave when nobody is watching

Six commitments the whole team is hired, reviewed and recognised against. They are why clients describe us the way they do.

  1. 01

    Own the outcome

    From first call to final fix. If something is ours, we see it through.

  2. 02

    Keep it clear and simple

    Plain English, so everyone knows what is happening and why.

  3. 03

    Back each other

    One team that shares knowledge, so no one is stuck on their own.

  4. 04

    Care for our clients

    Noticing the small things and following up without being asked.

  5. 05

    Improve every day

    Small ways to do things better, and learning shared across the team.

  6. 06

    Build trust through honesty

    Upfront about risks, costs and limits, even when it is hard.

Led by people who have done the work

Everyone who leads a team here came up through IT engineering, so when a problem gets hard it goes to someone who has solved it before.

  • Austin Huang, Managing Director at Austin Technology

    Austin Huang

    Managing Director

  • Damian Guppy, Chief Technology Officer at Austin Technology

    Damian Guppy

    Chief Technology Officer

  • Jacob Bongers, Service Delivery Manager at Austin Technology

    Jacob Bongers

    Service Delivery Manager

  • Gregory Ashley, Senior Account Manager at Austin Technology

    Gregory Ashley

    Senior Account Manager

  • Chris Wade, Solutions Architect at Austin Technology

    Chris Wade

    Solutions Architect

  • Arthur Lipiec, Service Team Lead at Austin Technology

    Arthur Lipiec

    Service Team Lead

  • Krishna Moothoo, Technical Team Lead at Austin Technology

    Krishna Moothoo

    Technical Team Lead

Meet the whole team Careers at Austin Technology

A top 50 MSP in Australia, three years running

Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.

Cloudtango MSP Select 2026, Australia

Top 50MSPs in Australia

  • 2024
  • 2025
  • 2026

Ranked on client satisfaction and service depth.

Read our 25 client reviews on Cloudtango
Austin Technology engineers at work on the service desk
ISO 27001 certified by Compass Assurance Services

ISO 27001

Information security

How we handle your data, passwords and access, audited every year.

How we protect your data
ISO 9001 certified by Compass Assurance Services

ISO 9001

Quality management

Documented processes, so every engineer works to the same standard.

How we work
CyberCert SMB1001 Gold Level 3 badge

SMB1001 Gold

Cyber security, Level 3

The 27 control cyber standard we take clients through, held ourselves.

Check our certificate

Some of the businesses we work with

What each was dealing with, what we changed and what happened next.

What our clients say

1,800+ reviews from the people who call our Perth service desk every day.

  • Simplesat1,800+
  • Cloudtango25
  • Google60+
01 / 08

  • “Turns every IT problem into a non-issue”

    Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.

    Bronte J.Indian Ocean Hotel

  • “Patient, capable and a genuine listener”

    The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.

    Peter MidgleyPowertech

  • “Steady, thoughtful and stress free”

    Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.

    Jason CavallaroCallidus Process Solutions

  • “Resolved the issue within minutes”

    The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.

    Kirk LentonPilbara Construction

  • “The extra guidance made it more valuable”

    Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.

    Tony YoungOptimus Real Estate

  • “Resolved quickly, with none of my work lost”

    They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.

    Warner PriestInterContinental Energy

  • “Calm, patient and always willing to help”

    Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.

    Peter AlexanderKoch Solutions

  • “Refreshing after two unreliable IT providers”

    After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.

    Mark HutchisonLifewood
Trusted by 300+ organisations
Thyssenkrupp FLSmidth InterContinental Energy Koch Solutions Callidus Process Solutions Carers WA Powertech Acclaim Visagio Roshana OGS Global Genus Lifewood

Powered by leading partners and certifications

We work with the vendors we would choose for our own business, and hold the accreditations that let us support them properly. Here is the stack behind every Austin Technology service.

Certified and accredited
ISO 27001 certified, Compass Assurance Services ISO 9001 certified, Compass Assurance Services Microsoft Solutions Partner, Modern Work Microsoft Solutions Partner, Security

Security

Detection, response and protection
  • Huntress
  • SentinelOne
  • Blackpoint Cyber
  • Check Point
  • Fortinet
  • Sophos
  • WatchGuard

Cloud and productivity

Microsoft 365, backup and identity
  • Microsoft Solutions Partner
  • AvePoint
  • Dropsuite
  • CodeTwo
  • Bitwarden
  • Adobe

Operations

Monitoring, automation and backup
  • NinjaOne
  • ConnectWise
  • Veeam

Devices and network

Hardware we supply and support
  • HP
  • Hewlett Packard Enterprise
  • Lenovo
  • Apple
  • Ubiquiti

Connectivity and voice

Carriers, NBN and phone systems
  • Telstra
  • Vocus
  • Aussie Broadband
  • nbn Business Accredited Adviser
  • 3CX Platinum Partner

Find out where
your IT stands.

Tell us how you run IT today and what is not working. A technical consultant will scope it with you and send a fixed quote, or you can see your price now.

Talk to us See pricing
  • A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
  • Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works

Or call 1300 787 429 or email sales@austintechnology.com.au

Level 2, 541 Hay Street, Subiaco WA 6008 Onsite across the Perth metro area and regional WA, and nationally through our partners.