IT outsourcing services, all of it or just the parts you need
Hand your IT to a team of engineers instead of building one. Outsource the lot, keep your IT person and hand us the rest, or give us one job such as the service desk or security.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 25secAverage wait to reach an engineer
- 300+Client organisations supported by our team
- 98.3%Client satisfaction from 1,800+ ratings
- ISO27001 and 9001 certified, audited externally
Trusted by 300+ organisations, including
Three ways to outsource IT, from all of it to one job
Most businesses we talk to fit one of these. A technical consultant can tell you which, and you can move between them as you grow.
Your whole IT department
No IT staff of your own? We run everything: the service desk, devices, servers, Microsoft 365, backups, security and your IT suppliers, with one team that owns all of it. See managed IT services and support.
Alongside your IT person
Keep the person who knows your business. We add the service desk, 24/7 monitoring, security and the specialist skills one person cannot cover, with clear lines on who owns what. See how Carers WA does it.
One job, done properly
Hand over a single function, such as the service desk, cyber security, Microsoft 365 and cloud, or a project with a fixed scope. Everything else stays as it is. See our IT support plans in Perth.
Tell us how you run IT today. A technical consultant will scope it with you and send a fixed quote.
What an in house IT team really costs
A salary is only the start. Hiring gives you someone in the office every day. Outsourcing gives you a team, the tools and cover when people are away. Many businesses end up with a mix of both.
| Compare | Outsourced to AustinThis page | One IT personEmployed | A small IT teamTwo people employed |
|---|---|---|---|
| What you pay | From $45 per person per month excluding GST, as a fixed quote after a short scoping call | $76,300 to $92,650 base salary for a help desk support role | $185,300 to $223,450 for a help desk role and a systems administrator |
| On top of that | Nothing for super, leave or recruitment | Super, leave, recruitment and training | Super, leave, recruitment and training |
| Tools | Monitoring, patching and remote support tools included | Bought and licensed separately | Bought and licensed separately |
| Skills | Engineers across support, security, cloud, networks and Microsoft 365 | One person's skill set | Two skill sets, usually support and systems |
| Leave and sick days | Support carries on, because several engineers know your systems | Support waits until they are back | One person covers two jobs |
| Out of hours | 24/7 monitoring on every plan, with extended hours and 24/7 on call for critical incidents available | Overtime or an on call arrangement | Overtime or an on call roster |
| In the office | Engineers come to site when needed | Every day | Every day |
| If someone leaves | The service and your documentation carry on | A recruitment process and lost knowledge | A recruitment process and lost knowledge |
Swipe the table sideways to compare all three.
Salary ranges are the 25th to 75th percentile for Perth in the Robert Half Salary Guide 2026 for IT help desk support and systems administrator roles. They are gross base salaries and exclude bonuses and benefits. Employers also pay compulsory super on top, which the ATO lists at 12% for the 2026 to 2027 financial year.
What you hand over, and what you keep
Outsourcing the work is not handing over the business. We agree these lines with you at the start, so everyone knows who owns what.
You keep the decisions
Budget, priorities and anything that changes how people work comes to you for approval. Your data, Microsoft 365 tenant, domains and licences stay in your business's name.
We take the day to day
Support requests, monitoring, patching, backups, security tools, IT suppliers and documentation, handled by one team that answers for all of it.
We plan it together
Monthly reports, then regular reviews of what was fixed, what is at risk and what is coming up, so IT keeps improving rather than just ticking over.
The risks of outsourcing IT, and how we handle them
When outsourced IT support goes wrong, it is usually one of these four problems. This is how we deal with each one.
- 01
Support is offshore or stuck in a queue
Staff wait on hold, explain the problem twice and speak to someone who has never seen your office.
FixAn engineer answers in about 25 seconds on average, and engineers come to site across the metro area and regional WA.
- 02
Everything depends on one person at the provider
When that engineer is away or leaves, the knowledge goes with them and you start again.
FixA named contact, more than one engineer who knows your systems and documentation kept in our central systems.
- 03
You cannot see what you are paying for
Tickets close and invoices arrive, but nobody can say whether IT is getting better.
FixA satisfaction rating on every ticket, monthly reports and regular reviews with your leadership team.
- 04
Your data is in someone else's hands
An outside provider will have admin access to your email, files and finance systems.
FixWe are certified to ISO/IEC 27001 and ISO 9001 and audited externally. If you want data kept in WA, AustinCloud runs in WA data centres.
How the move works, usually in about four weeks
Most businesses of 10 to 50 people are across in about four weeks. Larger or multi site businesses take a little longer. You can plan the move while your current agreement runs, so you are ready the day it ends.
- 01
Discovery
We review your systems, security and support and talk to the people who use them. You get a report with priorities.
- 02
Proposal and plan
Scope, monthly price and a plan to move across, all in writing, including what stays with any internal IT staff.
- 03
Handover
We work with your current provider to collect passwords, documentation and licences, then set up monitoring and backups and brief your staff.
- 04
Live, then review
The service desk goes live, your named contact checks in often in the early weeks and your first review sets the priorities.
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificatepositive, from more than 1,800 ratings by the people who call our service desk
Businesses that handed us the day to day
Some outsourced everything. Some kept their own IT team and added ours. Each story has the numbers.
Read more client reviewsAfter dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin.
- Not for profit
Carers WA
Kept its own IT team and added ours: 136 laptops onboarded, shared tools for the internal team and patching on the schedule staff already knew.
- Accounting
Regency Partners
An ageing office server switched off 18 days after the first PC moved to Entra ID, followed by Windows 11 and cloud printing.
- Industry body
Motor Trade Association of WA
Managed since 2013, through a full rebuild and several office moves.
- Client stories
All client stories
Sixteen stories with the numbers.
IT outsourcing questions
What owners and managers ask before they outsource. Anything else, call 1300 787 429.
What is IT outsourcing?
IT outsourcing means paying a specialist provider to run some or all of your IT instead of employing people to do it. That can be your whole IT department, support alongside an internal IT person, or one function such as the service desk, cyber security or a project.
How much does it cost to outsource IT?
Outsourced IT support is priced per person, per month, and starts from $45 per person per month excluding GST. The number depends on your users and devices, the security level, the support hours you need and your sites. You get a fixed quote after a short scoping call, so you can compare it with the cost of hiring.
How long does it take to switch to Austin Technology?
Most businesses of 10 to 50 people are across in about four weeks, and larger or multi site businesses take a little longer. We do the detailed work: discovery, documentation, monitoring and backup setup, staff briefings and the cutover plan, so the change is smooth for your staff.
What if we are still in a contract with our current IT provider?
We work to your timeline. Many businesses plan the move while their current agreement runs, so the audit and transition plan are ready the day it ends. If you want to leave early, we help you understand the risks and the steps, and the decision stays with you.
Can you work with our internal IT staff?
Yes. Many clients keep an internal IT person or team and use us to add capacity and skills. We agree who owns support, projects and decisions at the start. Your team stays close to the business while we cover areas such as the service desk, monitoring, security, cloud or specialist projects.
Where is your support team based?
In Australia. Calls go to our service desk, where an engineer answers in about 25 seconds on average, and our engineers come to site across the Perth metro area and regional WA. Offices in other states are covered onsite through our partners.
Will our business rely on one person at Austin Technology?
No. You get a named main contact, but more than one engineer knows your environment and your documentation sits in our central systems. If someone is away or changes role, another engineer steps in without you having to start again.
What should we ask when choosing an IT outsourcing company?
Ask where the support team is based, how quickly calls are answered, how they protect your data and their own systems, what reporting you get, how they work with internal staff and what onboarding looks like. Ask for references from businesses like yours. The answers should be specific and easy to check.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
See what outsourcing
would look like.
Tell us how IT runs today. A technical consultant will scope what we would take on and what stays with your team, then send a fixed monthly price.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au