Desktop and End-User Support – how can I ensure that my end-users are getting reliable IT support?

For most SMBs, providing around-the-clock help desk support for end users is extremely costly. Yet, keeping employees up and running and productive is critical to driving your business forward. So what can you do to ensure your users’ machines are continuously operational and safe, without enduring expensive support costs? How do you provide highly responsive support that your business deserves without hiring your own IT staff? Who will deploy your latest security updates when and where needed?

Austin Technology can serve as your organisation’s support desk for all end users; we don’t just fix your problems – we proactively monitor, manage and resolve all IT related issues within your desktop/laptop environment.

Our technology enables us to provide 24/7 monitoring and support, secure remote access and a user-friendly ticketing system to allow for real-time access. Our dedicated team have the knowledge and expertise to provide a multi-tiered support structure to carry your organisation forward.

Proven Excellence in Support Services

We treat your users’ desktops and other computing devices as our own. For each endpoint we make sure that all criterias are checked, such as antivirus and patching to application-specific support.

Related Products & Services from Austin Technology:

  • Managed IT Services
  • Endpoint Security
  • Managed Patching
  • Email Filtering & Continuity
  • Content Filtering
  • Onsite & Remote Support
  • Cloud Services


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