Reliable & Secure
Managed IT Services
Get the IT support you deserve with Austin Technology—keeping your systems updated, data secure, and team seamlessly connected.
Australia’s Top 50 MSP
3 years running – Cloudtango
Four service pillars,
one IT partner
We run your IT as one service. Service desk, devices, security, cloud and projects all sit with a local team that knows your business.
We organise this into four pillars so you can see how we help. Manage keeps everyday IT running. Secure reduces cyber risk. Modernise moves you to better cloud and Microsoft 365 tools. Innovate uses projects, data and automation to improve how your business runs.
Manage
Day to day IT support & operations
- Service desk and IT support
- Device management and patching
- Procurement and licensing
Secure
Cybersecurity, Essential Eight & compliance
- Essential Eight alignment
- Threat detection and response
- Compliance, risk and audits
Modernise
Cloud, Microsoft 365 & modern work
- Private cloud in Western Australia
- Microsoft 365, Teams and SharePoint
- Connectivity and networks
Innovate
Projects, data, automation & software
- IT projects and migrations
- Data, reporting and Power BI
- AI, automation and software
Your trusted partner for managed IT and cybersecurity
We take care of your IT and cybersecurity so you can run the business. Our engineers learn how your team works, watch over your systems and pick up the phone when you need help. We talk in plain English, fix issues fast and have been voted one of Australia’s top MSPs three years running.
We are engineering led and easy to work with. The same team that supports you each day can also join up your systems, use your data better and cut manual work with simple automation. You get a long term partner who knows your business and stands behind the results.
Trusted by 300+ businesses
across Australia
Over 700 reviews from the organisations that call us every day, across healthcare, mining services, professional services and the not for profit sector.
The Austin Technology difference
Recognised as a top MSP in Australia
Our clients have voted us one of Australia’s top MSPs three years running. That recognition comes from how we show up every day, not from marketing claims.
30+ engineers on your side
You are backed by a team of more than 30 engineers across support, projects, cloud and security. That depth means fast answers, proper escalation and less reliance on any one person.
Experienced and stable
We have been supporting Australian businesses for more than 15 years. Our company has grown steadily in that time, so you get a partner who will still be here tomorrow.
Engineering led, not sales led
Our leadership team comes from an engineering background. We make decisions based on what works in the real world, not on vendor targets. You get straight advice and solutions that suit your business, not ours.
Local support and private cloud in WA
Your core systems and data can stay close to home. We run private cloud across three data centre locations in Western Australia and support it with a local service desk, so you know where your data lives and who is looking after it.
Security built on Essential Eight
We use the ACSC Essential Eight as the backbone of our security work. That gives you a clear roadmap to better protection and makes it easier to answer questions from clients, auditors and insurers.
Focused on automation and improvement
We do more than keep things running. Our team looks for chances to clean up processes, use data better and add smart automation, so your IT estate gets simpler over time, not messier.
Our IT Services at a Glance
Nine services, one local team. Open any of them to see how we deliver it.
Managed IT Services
Monitoring, maintenance and support for your day to day IT, fully managed or working alongside your own team.
We look after your day to day IT so your team can get on with their work. Our engineers monitor, maintain and support your systems and help you plan ahead so there are fewer surprises. We can run everything for you or work as a co managed IT team.
Learn moreConnectivity
Internet, private links and secure WiFi built for reliability, so your team works from the office, home or anywhere between.
We design and manage the networks that keep your sites and staff connected. This includes internet, private links and secure WiFi that are built for reliability and speed. Your team can work smoothly from the office, home or anywhere in between.
Learn moreUnified Communications
Business phone, cloud calling, chat and video brought together in one platform your staff find easy to use.
We provide modern phone and meeting solutions that are easy for staff to use. From simple business lines to cloud calling and video, we bring voice, chat and meetings into one reliable platform. That makes it easier for your team and customers to stay in touch.
Learn moreProcurement
The right IT gear and services, vendors compared and pricing negotiated, working in your environment from day one.
We make it easier to choose and buy the right IT gear and services. Our team compares vendors, negotiates pricing and checks that everything will work in your environment. You get the right fit on day one without wasting time or budget.
Learn moreMicrosoft 365
Email, Teams, SharePoint and Azure designed, secured and managed, with training so your staff get real value from them.
We design, secure and manage Microsoft 365 for your business. Our team looks after email, Teams, SharePoint and Azure so everything works well together. We also train your staff so they use the tools properly and get more value from them.
Learn moreCloud Services
Secure private cloud from three WA data centres, public cloud mixed in where it makes sense, and clear monthly costs.
We provide secure private cloud from three data centre locations in Western Australia. You can move a few key systems or most of your environment, with public cloud mixed in where it makes sense. We focus on security, performance and clear monthly costs.
Learn moreAI, Data & Automation
Connected systems, simple automations and clear reporting so your people spend less time on manual work.
We help you use AI and data in a practical way. Our team connects your systems, builds simple automations and creates clear reports for managers and staff. You spend less time on manual work and have better information for everyday decisions.
Learn moreProject Delivery
Upgrades, migrations and modern apps delivered with clear scope, straight communication and finished when we say.
We plan and deliver IT projects with clear scope and straight communication. Our engineers handle everything from infrastructure upgrades to modern apps and migrations. We keep you informed as we go and finish when we say we will.
Learn moreCyber Security
Defences aligned to the ACSC Essential Eight, with threat monitoring and fast response when something goes wrong.
We align your security with the ACSC Essential Eight and keep watch for threats. Our team strengthens your defences, responds when something goes wrong and helps your people stay safe online. The goal is fewer incidents and faster recovery when they do occur.
Learn more- CASE STUDIES
Client Success Stories
How we make IT work better for your business
Five things that change when we take ownership of your IT and cybersecurity.
See all outcomes
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01
Control and predict your IT costs
One clear monthly plan for IT and cybersecurity with agreed scope and service levels. Projects and extra work are priced in advance, so there are no surprise invoices or ad hoc call out fees.
We help you move away from surprise invoices and ad hoc call out fees. You get a clear monthly plan for IT and cybersecurity, with agreed scope and service levels. When projects or extra work come up, we price them in advance and explain the options in plain English. That makes it easier to budget and line up IT spend with the rest of the business.
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02
Reduce risk and protect your reputation
We watch backups, access, patching and alerts, close gaps before they become incidents and align you with the Essential Eight, so client security reviews and insurance questions are easier to answer.
We watch your systems and security, close gaps before they turn into incidents and align your environment with the Essential Eight. Our team keeps an eye on backups, access, patching and alerts, so you are better prepared for client security reviews and insurance questions. This helps you avoid downtime, data loss and the kind of headlines that damage trust with your customers.
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03
Keep your team productive and supported
Fast responses, root causes fixed and followed up, and support for the tools your team uses every day, from Microsoft 365 to line of business apps. Less time fighting technology, more work done.
Slow logins and recurring IT issues drain time and energy. Our engineers respond fast, fix root causes and follow up, so your staff can focus on their work instead of fighting with technology. We support the tools your team uses every day, from Microsoft 365 to line of business apps, and we give clear advice when you look at new software. The result is less frustration and more work done.
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04
Free up your time as a business owner or manager
We take ownership of IT and cybersecurity, deal with vendors on your behalf and keep you updated in plain language. You keep control of decisions and budget without being dragged into every issue.
You should not spend your day chasing tickets or trying to translate tech speak. We take ownership of IT and cybersecurity, deal with vendors on your behalf and keep you updated in plain language. You stay in control of decisions and budget, without getting dragged into every issue. That gives you more time for customers, staff and growth.
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05
Grow with a clear, practical IT roadmap
A simple plan that links your IT to where the business is going: private cloud, data and reporting, integrations and automation, or modernising older systems in stages, at a pace that feels manageable.
We do more than keep the lights on. We work with you on a simple plan that links your IT to where you want the business to go. That can include private cloud, data and reporting, app integrations and automation, or modernising older systems in stages. You get a partner that knows your environment, brings ideas to the table and helps you move at a pace that feels safe and manageable.
- Latest News
ICT Articles & Company News
Book a session with one of our Modern Workplace specialists
Join one of our senior engineers for a quick online session to review your IT and cybersecurity. We will look at how your business runs today, where the risks and bottlenecks are, and outline a better setup you can act on, whether you work with us or not.
- Review your current IT and security setup
- Talk through your priorities, pain points and goals
- Highlight the biggest risks and quickest wins
- Outline clear next steps in a short action plan
Free, online and no obligation.
FAQs for Businesses
Straight answers to the questions we hear most from Perth businesses weighing up a change of IT provider.
Still have a question?
Talk to an engineer, not a sales script. We will give you a direct answer or tell you if we are not the right fit.
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Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
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We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
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Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
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Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
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Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
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Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
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Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
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No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
If your IT partner has stopped keeping up, let us step in.
Over 300 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: We should have done this years ago.
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
- Six to eight weeks from first call to full handover for most businesses.
- Plan the move while your current contract runs, so you are ready the day it ends.
- Perth engineers, ISO 27001 certified, on the phone when you call.
Start the conversation
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