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Responding to support tickets in the most responsive and efficient manner. – We provide 24/7 unlimited IT support access through a best practice driven help desk. Call us and speak to a friendly engineer right away, there is no waiting. We can act as your virtual IT support department or complement your in-house resources.
Troubleshooting IT problems is a waste of your time. Email not loading. Slow internet. Microsoft application issues. Printers are not working. Slow network. Let us deal with the IT headaches while you focus on the core of your business.
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Under 1 minute response times. We understand how incredibly annoying your IT issues are when things stop working. When you outsource your IT to us, you have access to SLA guaranteed help desk. Submit your help desk issues via email or phone.
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Your IT support team will be ready and waiting to help you between 7am and 5pm, with after-hours response. Almost all issues are resolved at first-point of contact with powerful remote support technologies and processes. Rest assured we are always available to attend to your issues.
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Pay an affordable fixed price monthly fee to have access to a pool of highly qualified engineers. Don’t treat IT support as a cost, but rather an investment. We do more than just IT support. Click here to learn more about the benefits of Managed Services.
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We’ve been put through the paces time and time again, we constantly measure client satisfaction and technical performance, which is why we know our services are more than just good for our clients. They’re excellent.
Based on 175 help-desk ticket reactions in the last 90 days.
Maximise business productivity through effective IT systems, always available responsive IT support, and proactive management.
Austin Technology have provided us extreme confidence in stabilising our networks, systems and in the delivery of IT support. With their consistent availability to assist us when or where we experience issues, we know that the service level will always be exceptional as we expect when its most required. This is how we distinguish a good business partner from an exceptional business partner. Austin Technology has proven to be an exceptional business partner to MTA and we value their proactive approach to our technical and system requirements.
We’ve been using Austin Technology since 2014 and we haven’t looked back. Austin Technology provided us with the full suite of services from A-Z, with everything from helping us set up: our entire office planning, liaising with telcoms, all the way to managing our database, systems, and users. There just wasn’t another company in Perth that we could find that offered that kind of service with the rates and friendly attitude of all their staff.
Akash Mulani – Portfolio Asset Manager
