IT Support & Managed IT Services Perth

Managed IT Services Perth

Managed IT Service Providers Perth

Why we’re right for you

Let Austin Technology take charge of your IT infrastructure with our managed IT services. Imagine your IT systems proactively managed and monitored by a team of qualified IT engineers who can offer immediate IT support when you need it. 

Once an IT problem has been logged, we follow a strict process to ensure the issue is resolved within the service level agreement and follows the industry’s best-practice frameworks.

Our managed IT service is essentially a full-time maintenance partner for your business and ensures your IT is constantly monitored, maintained and secured. Better yet, you’re paying an affordable fixed amount per month for unlimited support. It doesn’t matter how many incidents you raise within the month, you will be charged the same amount every cycle. Contact us today to get a complimentary audit of your IT environment!

Answers to Your Questions


Managed IT Services Perth

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Managed IT Services Perth

Managed IT Solutions Perth - Our Core Services

Managed Servers

We support and proactively maintain your physical and virtual servers offering:

  • Unlimited managed IT support 
  • 24/7 proactive monitoring 
  • Regular proactive maintenance 
  • Patching and updates for enhanced protection
  • Managed backups for constant monitoring and management
  • Configuration management for optimal performance
Managed Networks

Simplify your network management with our support. We handle various networking setups, including LAN, wireless, firewall, content filtering, VPNs, and WAN, encompassing:

  • Monitoring of switches and routers
  • Firewall management for robust cyber security
  • Unlimited IT support
Managed Workstations

Our service ensures high staff productivity and security, covering:

  • Consistent availability of workstations 
  • Secure pathing of workstations 
  • Enterprise-class endpoint security (AV, Anti-Spam)
  • Driver and application updates
  • Resource monitoring for optimal performance
  • Regular automated cleaning for workstation optimisation
End User Support

Experience unparalleled support from our Perth-based help desk, available from 8 am to 5 pm. We offer:

  • Access to highly qualified help desk engineers
  • Personalised service with quick response times
  • Comprehensive support for all user issues
  • Engineers who speak plain “English” and will know you by name
  • All tickets are logged and responded to within your SLA
  • Unlimited IT Support – call as much as you want!
  • User account creation, mailbox changes, updating third-party applications
  • Troubleshooting of user experienced issues
Austin Team

What you get

Our standard managed services offering includes:

What You Get with Our Managed IT Services

Our standard offering includes:

  • Unlimited remote support – fixed price monthly investment, per PC/Server
  • Perth based help desk with direct access to our technical team
  • 8am to 5pm – Monday to Friday – 24/7 support available
  • Onsite support as needed or fixed daily/weekly/monthly visits
  • Anti-Virus software for each PC – Webroot
  • Anti-Spam software for each email account– Reflextion
  • Managed Patching of PCs/Laptops
  • Patch Management for Windows Server & 3rd-Party Apps
  • Monitoring and proactive maintenance of network and servers
  • Onsite backup software, Veeam or ShadowProtect
  • Offsite Backups/Replication to our West Perth datacenter
  • We host any WordPress website or can manage the website on your current host
  • We manage your domain names and DNS
  • Guaranteed response times on both remote and onsite support
  • Review IT policies and security to ensure best practice standards
  • Monthly account management meetings to ensure client satisfaction

For every business

5 to 10 Employees

As a small business owner, you have to spin many plates at the same time and the last thing you need is to spend time dealing with annoying IT issues.

Whilst you have grown beyond the micro business size, you know that every minute counts and small issues can impact the service you provide.

In small business flexibility and affordability is key. This is why we offer a range of packages that will not only be within your budget but will enable you to concentrate on growing your business.

11 to 50 Employees

As your business has grown, so has your reliance on your IT systems.

Typically, your systems have grown with the business, but unfortunately a lot of the time these systems were built upon flaky layered foundations. The knock-on effect of this is lots of downtime, security concerns and no real business continuity plan.

Why not invite us in to take a fresh look at your system? We will support your staff when things don’t work as they should but more importantly, we can advise you how to improve the systems as a whole and plan for growth and resilience.

50 to 100 Employees

You are likely to be the Operations or General Manager and you’re being asked to review your IT strategy for the business. We love dealing with companies of this size that require a more robust IT system.

While managed IT support is our bread and butter, we pride ourselves on delivering much more than standard managed IT service companies. Our other passion is advising. We love partnering with companies, just like yours, to help ready your IT for the next stage of growth. We can carry out an audit and document everything for you. We then dig deeper to understand what the drivers of the business are and how IT is a part of that.

Our audit will include a Business Continuity and Disaster Recovery review and include recommendations based on our findings. This will then set you in good stead for structured stable growth of your IT systems and the operational future of your business. Our clients think we do an amazing job at this but don’t take our word for it, check out our testimonials.

100+ Employees

Ensuring your business uses the highest skilled IT people is critical for the internal structure of your company. Without effective IT management, support, advice and direction, you could be putting your decision making and business growth at risk. 

We provide companies with a fully outsourced IT Management and Operations Department. You receive complete IT Management, IT operational process design and implementation, systems and an IT support help desk, all at a lower cost than hiring a full-time IT Team.

Just think of us as your dedicated external IT Manager from your external IT Department.

For companies with an existing on-site IT Technician, IT Manager or a full IT Department, we can act as a bolt-on to provide a secondary layer of support, as well as a resource point for them and the Company Directors and Partners.

We are also available to provide IT Departmental cover where necessary and can work with other third-party IT providers to ensure a fully transparent outsourcing model while working in strict partnership with your business.

Why choose Austin Technology?

Technical knowledge

Our team of experts are fully certified and qualified in various areas of IT. We are constantly training to ensure your business receives the highest security & best IT practices.

A business partnership

We look at ways to streamline your business operations so you can become more productive and profitable. Just like a good partner should.

24/7 unlimited IT support

Should you experience an IT issue, it’s good to know you always have a team of experts on call. No waiting and minimal downtime.

Future-proof your business

The threat of cyberattacks is real and increasing. It’s vital for businesses to partner with an IT company that understands these threats and is proactive about preventing an attack from occurring.

Local service

We’re a Perth-based business with a world-class team of technicians and engineers. If you’re a local business, you can expect first-class service.

Innovative IT solutions

Our Project Lab and Test Lab are part of our innovation hub. We design and test IT solutions before they are used in real-life situations.


We ensure fast response times and proactive IT solutions. Our dedicated team is always on call to help you resolve any issue.

Complete IT service

IT covers a broad range of products and services. Having an experienced and diverse team of experts allows us to deliver a complete IT service. One phone call for all your IT requirements.

Transform your business and save money

We see ourselves as an IT partner, not a provider. We see you as a valuable partner and will commit to providing you with peace of mind while you focus on your core business. Let us cut downtime costs, while at the same time sustaining an efficient, stable and highly productive IT environment.

  • Significantly improve overall system reliability and performance
  • Fixed predictable monthly fee
  • More cost-effective than hiring an “IT Guy”
  • Predictable network and system management costs
  • Decrease total cost of technology
  • Dramatically decrease network downtime
  • Improved security
  • Protection of your IT investment
  • Increased productivity
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IT Support & Managed IT Services Perth


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Questions & Answers


Here are some of the most common questions we get asked. If you’ve got a question that we haven’t answered, please feel free to contact us.

Without an effective IT plan, your business can be left behind or worse, become a potential target for cybercriminals. IT can help improve productivity, reduce costs and offer greater flexibility within the workplace.

Each business will have a customised IT strategy created for them. In general, businesses should adopt a cloud-based computing service, advanced network security and up-to-date hardware and software. Outsourcing your IT services means most of these services are included, saving you the cost of updating your equipment.

Cloud computing has revolutionised the way businesses operate. Businesses using the cloud are more efficient and have greater flexibility – an essential for today’s working environment. Plus, cloud computing keeps your data more secure – another essential to fight potential cyberattacks.
MSP stands for Managed Service Provider. An MSP provides proactive IT services such as monitoring and maintaining computer systems, managing software and hardware, providing technical support and securing networks.
Managed Services refer to the proactive outsourcing of IT support and management to an external service provider, such as an MSP. The goal of managed services is to provide businesses with predictable and reliable IT support while reducing costs and improving performance.

There are several benefits to using an MSP, including:

  • Reduced IT costs: MSPs can offer IT services at a lower cost than in-house IT departments, due to economies of scale.
  • Access to expertise: MSPs have a team of IT experts with a broad range of skills and experience, who can provide specialised IT services.
  • Proactive IT management: MSPs can monitor and maintain IT systems, identify issues before they become problems and proactively take steps to prevent downtime or data loss.
  • Scalability: MSPs can easily scale IT services up or down to meet changing business needs, without the need for additional staff or resources.
  • Focus on core business: Outsourcing IT services to an MSP allows businesses to focus on their core competencies and strategic goals, rather than spending time and resources on IT management.
Cybersecurity is crucial in safeguarding businesses against the soaring rate of digital threats. Effective cybersecurity measures like data encryption, regular software updates and comprehensive staff training can prevent financial losses, protect business reputation and mitigate legal risks. Partnering with a specialised managed service provider for your cybersecurity further enhances protection and resilience against these cyber threats.
Austin Team
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