Why we’re right for you
Can’t Justify Employing Dedicated IT Staff?
Let Austin Technology manage your IT infrastructure. Managed IT Services is our state of the art IT support program paid on an affordable monthly fee. Imagine your IT systems proactively managed and monitored by a team of qualified IT engineers. You will receive immediate IT support when you need it.
All users follow a streamlined approach to logging in their IT problems. We follow a strict process in ensuring their issues are resolved within the service level agreement and all support is done by industry best practice frameworks.
Managed IT Services is where we really pride ourselves as a full time, day-to-day maintenance partner of your IT to ensure that it’s constantly monitored, maintained and secured. Better yet, you’re paying a predictable fixed amount per a month for unlimited support. Doesn’t matter how many incidents you raise that month, you will be charged the same amount every cycle. Contact us today to get a complementary audit of your IT environment!
Our Standard Managed Services offering includes:-
• Unlimited remote support – fixed price monthly investment, per PC/Server
• Perth based help desk, one call takes you straight through to our technical team
• 8am to 5pm – Monday to Friday – 24/7 support available
• Onsite support as needed or fixed daily/weekly/monthly visits
• Anti-Virus software for each PC – Webroot
• Anti-Spam software for each email account– Reflextion
• Managed Patching of PC’s/Laptop’s
• Patch Management for Windows Server & 3rd-Party Apps
• Monitoring and proactive maintenance of network and servers
• Onsite backup software, Veeam or ShadowProtect
• Offsite Backups/Replication to our West Perth datacentre
• We host any WordPress website or manage the website on your current host
• We manage your domain names and DNS
• Guaranteed response times on both remote and onsite support
• Review IT policies and security to ensure best practice standards
• Monthly account management meetings to ensure client satisfaction