IT specialists are an expensive commodity. This might seem unfair, but as important technology is to business growth, it’s easy to see why costs have gone up. Some companies opt for in-house technicians thinking it’s more economical. At the onset, this could be true especially for small businesses with simple networks. But the future could be telling a different story.

On average, an in-house systems administrator in Australia will cost you AU$68,859 per year. But you have to understand that even the smallest company requires a diverse range of IT skills to grow, so expect expert-level talents to set you back thousands more. Worst of all, in-house technicians provide only partial coverage since they’re entitled to sicks days and vacation days that leave your network unsupported.

On-site IT departments also require new equipment, not to mention additional office space if your current setup won’t suffice. This translates to higher rent, electricity costs, and other overheads — expenses you have to endure every month.

Leave it to the experts

With a managed services provider (MSP), you pay one flat rate for more support and coverage than a full-time technician can provide. No rental fees, hiring and training costs, etc. Your outsourcing partner has you covered so you can focus on strategic projects and revenue-generating initiatives. And with an IT infrastructure that is supported 24/7, you aren’t at the mercy of unexpected changes in technology and HR needs; rather, you’re ready for the future — always.

A survey conducted by CompTIA shows nine out of 10 companies are either “mostly” or “very” satisfied with their MSP experience, and 93% said their MSP arrangements either met or exceeded cost-savings expectations.

You are never left hanging

If you rely on one person to address system issues and he or she gets sick or goes on vacation, you are in trouble. But not with a reliable outsourcing partner. Austin Technology, for instance, provides a team of certified and experienced professionals who respond immediately to server crashes or network outages. You’re supported by a team of experts who are well-https://www.austintechnology.com.au/versed in every situation, instead of just one particular field.

Now, let’s take a look at how MSPs get things done…

An MSP monitors your system 24/7 to make sure everything runs smoothly and you avoid any IT-related downtime. This isn’t solely for your benefit; MSPs have a financial incentive to prevent problems from growing into something so labour intensive that they exceed the value of your monthly flat fee. With preventive actions, issues are identified and solved before they even cause damage.

MSPs have software solutions in place to notify their teams as soon as a small problem or suspicious activity is detected. In most cases, technicians diagnose and resolve these issues remotely. Think of it this way: You are in an apartment building and the power goes out. The MSP is like a generator that brings the power back before you even call the electricity supplier.

Building long-term relationships

Although many business owners assume that an outsourced provider will never develop a significant working relationship with an organisation the way an in-house staffer would, the financial incentives and specialised services prove otherwise.

MSPs like Austin Technology take the time to understand your business and its needs so they can build a relationship that benefits both parties far into the future. Eventually, you’ll have zero IT downtime and your provider won’t have to worry about expensive on-site visits.

Typically, MSPs base their fees on the number of users or devices a business utilises. Talk to one of our consultants today so you can discuss the most cost-effective, custom-fit option for your company. We at Austin Technology offer a robust infrastructure with round-the-clock management along with knowledgeable IT professionals that provide a higher level of accountability.

By Rob Corcoran

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