Managed Microsoft 365
Managed Microsoft 365, from licences to backup
We run Microsoft 365 for our clients as part of our managed IT plans: licences, users, security settings, Teams, SharePoint and backup, handled by one local team. Whether you still call it Office 365 or already run Business Premium, you get a tenant that is secure, tidy and licensed for what people use.
Your price in two minutes, no email needed. Or call 1300 787 429.
- 5,000+Endpoints managed for more than 300 client organisations
- 25secAverage wait to reach a Perth engineer on the service desk
- 98.3%Customer satisfaction on closed tickets
- $45Managed IT from $45 per person per month ex GST, with Microsoft 365 management included
Trusted by businesses across WA
01Where it goes wrong
Signs your tenant needs an owner
Microsoft 365 is easy to switch on and easy to let drift. These are the problems we find most often the first time we look at a tenant.
You pay for licences nobody checks
More licences than staff, Business Premium on accounts that only read email and former staff still licensed months after they left.
FixA licence review when we start and a check every month after, with leavers removed on the day you tell us.
Sign in protection has gaps
MFA is on for most people but not everyone. Old sign in methods still work and nobody hears about it when an account signs in from overseas.
FixMFA on every account, conditional access and 24/7 identity threat detection for Microsoft 365 and Entra ID through SecureShield.
Files are shared with anyone
Links that work for anyone who has them, guests from projects that finished years ago and a new SharePoint site every time someone creates a Team.
FixSharing rules set once, guest access reviewed regularly and a site structure people can follow.
There is no backup beyond the recycle bin
Exchange Online keeps deleted email for 14 days by default and 30 days at most. A mistake found in month two may be gone for good.
FixMicrosoft 365 backup with Veeam from $5 per user per month, covering email, OneDrive, SharePoint and Teams.
02What we look after
What managed Microsoft 365 includes
The everyday admin and security work that keeps a tenant useful, handled by our service desk and engineers under one agreement.
Users, access and admin
New starters, leavers, password resets and access changes through our service desk. We manage your tenant through Microsoft GDAP and CIPP, so admin access is controlled and logged.
Service desk / GDAP / CIPPSecurity baselines
Microsoft 365 CIS baselines, conditional access and Secure Score improvements, applied in a planned order so nobody is locked out.
CIS baselines / conditional access / Secure ScoreEmail security
Check Point Harmony Email (Avanan) in front of Exchange to stop phishing and impersonation before it reaches the inbox.
Avanan / phishing / impersonationTeams and meetings
Teams set up with a structure people understand, plus meeting rooms and Teams Calling if you want your phone numbers in Teams.
Teams / meeting rooms / callingSharePoint and OneDrive
A file structure that makes sense, with permissions that match who should see what.
Sites / permissions / sharingLaptops and phones
Devices enrolled in Intune so a lost laptop can be locked or wiped. Included in Austin Managed and Austin Partner.
Intune / Autopilot / encryptionBackup
Exchange, OneDrive, SharePoint and Teams backed up with Veeam and kept separate from Microsoft.
Veeam / from $5 per user per month03Microsoft 365 security review
Find out who can really get in
A fixed scope, fixed price review of your Microsoft 365 tenant. One of our senior engineers checks the settings attackers look for first, then gives you a written report with every fix in order of risk.
The settings that matter
- Multi factor authentication and Conditional Access for every account
- Global admins, shared admin accounts and old sign in methods
- Mail forwarding, inbox rules and third party apps with access to your data
- External sharing and guest access in Teams, SharePoint and OneDrive
- SPF, DKIM and DMARC on your domains
- Audit logging, alert policies and device compliance
- Backup of mailboxes and files, and licences you pay for but do not use
A report you can act on
A plain English report ranking every finding by risk, with your Microsoft Secure Score and what it would be after the fixes. We walk you through it, then give you a fixed quote for the fixes if you want us to do them.
SuitsBusinesses that have never had their tenant reviewed, are taking over from another provider, or have an insurance renewal or client questionnaire coming up.
Not sure which plan fits your team?
Tell us how you run IT today. A technical consultant will scope it with you and send a fixed quote.
04Choosing a plan
Which Microsoft 365 plan each person needs
Most businesses we meet have the wrong mix. We match each person to the plan they use. Each business plan is limited to 300 users.
| What is included | Business BasicWeb and mobile apps | Business StandardAdds desktop apps | Business PremiumAdds security and devices |
|---|---|---|---|
| Everyday work | |||
| Business email, Teams, SharePoint and 1 TB of OneDrive per user | |||
| Web and mobile Word, Excel, PowerPoint and Outlook | |||
| Desktop Word, Excel, PowerPoint and Outlook | |||
| Security and devices | |||
| Intune device management | |||
| Advanced identity and access controls in Entra ID | |||
| Microsoft Defender for Business | |||
| Microsoft Purview Information Protection | |||
| Users per plan | Up to 300 | Up to 300 | Up to 300 |
Swipe the table sideways to compare all three plans.
Microsoft raised the price of Business Basic and Business Standard from 1 July 2026, while Business Premium stayed the same. Existing customers keep their current price until renewal. We quote current licence pricing with your review.
InterContinental Energy reached Essential Eight Maturity Level One on the Business Premium licences it already had.
Essential Eight05Getting started
How we take over your tenant
Most of the work happens in the background. Staff hear from us before anything changes the way they sign in.
- Step 1
Review
We check security settings, licences, sharing and backup, then give you a plain English fix list and a fixed quote.
- Step 2
Handover
We take admin access through Microsoft GDAP, collect details from your current provider and document how the tenant is set up.
- Step 3
Fix the risks first
MFA gaps, open sharing and missing backup come first. Changes that touch sign in are planned with you and explained to staff.
- Every month
Keep it tidy
Licences checked against your staff list, security settings reviewed and new Microsoft changes explained before they reach your users.
06Client view
What MTAWA says about working with Austin Technology
“Austin Technology provides us with extreme confidence in the stability of our networks and systems, consistently delivering exceptional IT support. Their proactive, responsive approach ensures that we have the support we need when we need it most.”
07Proof
Microsoft 365 work we have written up
Businesses that run on Microsoft 365 with us, from a first cloud move to an independently audited security uplift.
PPS Water Group
Grew from 35 to more than 200 users on a cloud first move to Entra ID, Microsoft 365, Teams, SharePoint and OneDrive.
Read the case studyInterContinental Energy
Essential Eight Maturity Level One, confirmed by an independent audit, using the Microsoft 365 Business Premium licences it already had.
Read the case studyPalisades
Intune, conditional access, Defender and Secure Score improvements that met a prospective client's security requirements and won the partnership.
Read the case studyRelated services and industries
08Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
01Is Office 365 the same as Microsoft 365?
For small business, mostly yes. Microsoft moved its small business Office 365 plans to the Microsoft 365 name, so people searching for Office 365 support usually mean the same thing. The business plans are now Business Basic, Business Standard and Business Premium. Some enterprise plans still carry the Office 365 name.
02How much does managed Microsoft 365 cost?
Microsoft 365 management is included in our managed IT plans from $45 per person per month ex GST, with licences billed separately for the plan each person needs. Microsoft 365 backup is from $5 per user per month. A technical consultant scopes it with you and sends a fixed quote.
03Does Microsoft back up our email and files?
Microsoft keeps the service running, but under its shared responsibility model your data stays your responsibility. Deleted email can be recovered for 14 days by default and 30 days at most. A separate backup covers mistakes, departures and attacks that are found after that window closes.
04How long does it take to switch, and will staff notice?
Most staff notice very little. We take over admin access in the background, and anything that changes how people sign in, such as MFA, is planned with you and explained to staff first. Moving to Microsoft 365 from another platform is a separate migration project with its own plan.
05Are we locked into a contract?
Not with us. Microsoft licences have their own terms and billing options, which we explain before you commit to any of them.
06We already have an IT person. How does this work with them?
Many of our clients have one. Your IT person keeps ownership of the business side and uses us for the service desk, security settings and the Microsoft admin work that eats their time. We agree who does what at the start, and they see the same reports you do.
What our clients say
800+ reviews from the people who call our Perth service desk every day.
700+
30+
70+
-
“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
-
“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
-
“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
-
“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
-
“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
-
“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
-
“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
-
“A calm and methodical engineer”
Chris Wade is a great engineer and I have a lot of respect for his professionalism. He approaches every issue with a calm and methodical attitude and communicates clearly so I always understand what is happening. His steady approach and reliability make a real difference to our team, and his support is always appreciated.
Paul GreenGlobal Cardiology
-
“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
10Managed Microsoft 365
Know what you pay for
and who can get in.
Tell us about your Microsoft 365 setup. A technical consultant will scope the security, licences, sharing and backup with you, then send a fixed quote to manage it.
Or call 1300 787 429