IT Support & Managed It Services Perth

The Cloud – Benefits and Limitations

What do we mean when we say Cloud?

Simply put Cloud is a way of enabling your company to run all of the business applications your staff use over an internet connection.  You can do this from the office, at home, on the road and from overseas.

By utilising Microsoft’s Remote Desktop Services/Session (RDS) a short cut will be installed on every staff members PC which when clicked on will log them into the company’s corporate environment. This can be installed on PCs, MACs and Laptops. There are also apps available for tablets/mobile phones.

Nothing is stored at the PC level, everything is stored on a Server in a Perth Datacentre in Austin Technology’s Cloud.

PC Monitor

You would click on this icon to connect from your PC’s desktop

Cloud In a Window

Your virtual desktop in a window on your PC.



  1. Access your applications and data via an RDS environment from anywhere on any device
  2. Ticks many of the business continuity boxes as data/email are no longer stored in the office
  3. RDS environment can be set to a standard operating environment
  4. Quick to deploy as hardware already in the Austin Technology Cloud (West Perth Datacentre)
  5. No power/cooling issues/costs to consider as equipment lives in the Datacentre
  6. Hardware will be upgraded at no extra cost to the clients business, owned by Austin Technology
  7. Data backed up in the datacentre.
  8. No Server infrastructure to move if client moves office
  9. Support and Cloud for all staff included in one monthly payment
  10. Low upfront costs as there (usually) is no hardware to purchase


cloud benefits




  1. Higher monthly costs may not fit the businesses operational expenditure
  2. Internet speeds must be closely monitored to ensure there is enough bandwidth at the main office to support every Cloud user logging in. On a poor or over-subscribed internet connection the end users can suffer from drop outs and slowness. ADSL type connection is ok for 1 or 2 people, 4G depends on many variables as its speed changes all the time.
  3. Some users may have difficulty adapting to an RDS session if they are used to working locally i.e. locally installed applications on the PC and shared folders that appear on the PC.
  4. No Internet = no access to data, email etc. An NBN connection or 4G backup router from Telstra, Optus, etc. can mitigate this risk.


Cloud Limitation




A Virtual Private Tunnel will be installed from the main office to the Virtual Server hosting your IT infrastructure in the Datacentre.  Users who work remotely or from home will have a similar connection installed on their PC’s/Laptops. Each user will need to enter a password to connect to their Cloud user account that will have a set complexity, monthly change and a set number of login attempts before account lock out to prevent any brute force type of attack.  We can also add two factor authentication for every Cloud login, meaning via an app on your phone to give you an additional one time use passcode in addition to your existing password.

Cloud Backups

Our cloud backups are completed on to a Storage area network or SAN for short, which includes granular hourly recovery.  We take an hourly reference point so we can recover very quickly to any point in the last 24 hours.  On top of that we have an additional offsite backups (from the actual Datacentre) completed daily.  Standard retention period (how long we keep a backup before overwriting) is 40 days and 7 days for the offsite backups.

Line of business applications

Third party providers such as Myob, Xero, Quickbooks etc. (and many, many others) all offer products that leverages their own Cloud.  This means of staff using a database that resides on the server in the office (or Cloud) they access a database that resides on the third party providers Cloud based servers.  While this can often be a good idea we much keep in mind that all these different apps will use part of the businesses office internet connection to operate, just depends on how many staff will be using x number of applications concurrently.

An RDS environment uses the available bandwidth much more efficiently over the company’s internet connection and will also provide a standard operating environment for all applications, for all staff members.  Depending on the scale of the business and staff numbers we may recommend a “point to point” connection from the business office to our Cloud.  This mean a dedicated connection that connects from your office directly into our equipment in our Perth Datacentre.

Office version used

We will provide your business with the most up to date version of Microsoft Office.  Currently Office 2016 (soon to be replaced with Office 2019) this will be a Subscriber Access License or SAL for short which is a subscription license model.  As the RDS does not run on the actual PC’s operating system we can enable the Mac users to use the same version and even iPad and other mobile devices.  For email deployed into a cloud solution we will leverage Microsoft’s own cloud but just for email.  We refer to this product as Microsoft Office 365 email

Phased project approach

In order to reduce any disruption to your operations we employ a phased project approach.

The very start of the project will be about fully fleshing out the current setup and creating a pathway into the Cloud based on current and future needs of the business while establishing what the client’s expectations are.  For example

  • Demonstration of an existing Cloud example
  • Gathering expectations of what your Cloud should look and feel like
  • Full IT Audit of the current client infrastructure
  • An analysis of your data size, current and expected growth
  • All line of business applications explored – cloud based or third party cloud
  • Microsoft Office 365 email integration with any applications


Austin Technology Cloud


Once the company’s infrastructure is understood and testing of any historical applications within a Cloud server including cloud based email, we would proceed to migrating the companies email for all staff to Office 365 email. By leveraging Microsoft’s own Cloud that has Office 365 email deployed we can quickly and efficiently move all staff email accounts with zero down time to the business.  There would be a cut over point, meaning a set day and time within the project plan agreed with the business to switch to the new email system.  Outlook will then be able to auto discover the new system and mobile devices will updated similarly. In addition our engineers will be on hand to assist any staff at any point.  As the existing infrastructure is still running in the background the rest of the business applications and data will remain unaffected.

Once it is confirmed that email is running smoothly, now we can spin up the virtual servers within the Austin Cloud.  This will consist of Active Directory and the RDS its self, we may need an SQL Server depending on any existing applications that require SQL. Again the business will continue to operate as normal while we build the new Cloud infrastructure until the final cutover point agreed with the business.



Austin Technology has two racks within a Tier 3 Datacentre located in West Perth.  With 24/7 CCTV, swipe card and finger print security for physical entry.   The Server farm comprises of:

  • Enterprise grade security firewall
  • Fiber optic server links
  • Dual redundant fiber internet links
  • Over 100TB fast redundant storage
  • 112 Logical Processing power
  • Over 500gb memory
  • Windows 2016 as standard
  • Multiple power redundancies, battery, diesel power etc.
  • Fire suppression
  • Server failover
  • Veeam Server backups including offsite replication to secondary site
  • 24/7 Network Operations Centre


Standard cloud services offering includes

  • Unlimited remote support – fixed price monthly investment
  • Latest version of Office for all staff
  • Perth based help desk, one call takes you straight through to our technical team
  • 8am to 5pm – Monday to Friday – 24/7 support available
  • Anti-Virus software for each PC
  • Anti-Spam software for each email account– Using Office 365 Email
  • Managed Patching of PC’s/Laptop’s
  • Patch Management for Cloud Server & 3rd-Party Apps
  • Monitoring and proactive maintenance of clouds servers
  • Backups and offsite replication
  • We will host any WordPress website
  • We manage your domain names and DNS
  • Guaranteed response times
  • Review IT policies and security to ensure best practice standards

Thank you for taking the time to read our blog. Austin Technology provides businesses in Australia with Cloud Services and ongoing technical support since 2012.  If you’re ready to start enjoying a new era of collaboration and enhanced productivity, talk to one of our experts today.



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