Service level guarantees with proactive IT management.back

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Can’t justify employing dedicated IT staff? Let Austin Technology manage your IT infrastructure. Managed IT is our state of the art IT support program paid on an affordable monthly fee. Imagine your IT systems proactively managed & monitored by qualified IT engineers. You will receive immediate IT support when you need it.

  1. 24/7 Remote Performance Monitoring
  2. Remote and On-Site Support
  3. Infrastucture Maintenance & Issue Prevention
  4. Business Continuity (Backup & Disaster Recovery)
  5. Complete End Point Security
  6. Email Management - Spamware Filtering
  7. Technology Consulting
  8. Unified Communication
  9. Mobility
  10. Print Management & other device management

Why do I need it?

The role of technology in enabling business today cannot be over emphasized. Almost every business will have some sort of IT infrastructure, things often seem to grind to a halt in some organizations whenever system downtime is experienced. With the shift in the business landscape, as the world becomes more connected, the IT infrastructure has become the core platform of today's businesses. If there was a fault within your network, will you have the experience and skills to carry out the job?

We see ourselves as an IT partner not provider. We see you as a valuable partner and will commit to providing you peace of mind while you focus on your core business. Let us cut downtime costs, while at the same time sustain an efficient stable and highly productive IT environment. 

Benefits

  • Significantly improve overall system reliability and performance
  • Predictable network and system management costs
  • Decrease total cost of technology
  • Dramatically decrease network downtime
  • Improved security
  • Protection of your IT investments
  • Increased productivity

 

24/7 Proactive Monitoring & ManagementPreventative maintenance plan on servers and key network devices with 24x7 performance monitoring and allowance for client support.

Fast Remote & Onsite SupportThe ability to quickly remote into your network will allow us to fix all IT related issues proactively. Onsite support is offered if the issues cannot be fixed remotely.

Comprehensive ReportingMonthly executive summary reports outline how your IT is affecting your business. Asset Management, Incident and Technical Performance reports are also provided.

Access to Dedicated Service DeskWe provide you with a dedicated team of qualified technicians and engineers. You will also be assigned with a dedicated Account Manager for all your Inquiries.

Emergency SupportFor high-priority incidents, we will act rapidly to get you back to business quickly. Whether you require onsite work, remote remediation or both, we’re here when you need us.

Advanced Security ManagementLet us manage your entire network security, includes: Antivirus, Spam & Virus Mail Filtering, Firewall & Perimeter Management, Vulternability Scanning & Remediation.

Backup and Recovery ManagementLet us backup your critical data, files and information. We offer Remote Data Vaulting, Backup on the Cloud and other Custom Storage Solutions.

Patch ManagementLet us provide proactive Patching services and maintenance to all your network devices. Software and O/S patches and updates is highly recommended for security and performance.

Customized Support & Monitoring SolutionsIf your network is bigger and more demanding than most, we can support additional devices or services and customize your solution to suit your specific needs.

Virtual CIOHave your own virtual Chief Information Officer, we provide recommendation on chronic and acute issues. Plan for avoidance of detrimental IT issues, Capacity, migration, asset refresh strategy and planning, Ongoing IT budgeting assistance and consulting and Incident and maintenance review.

To download our comprehensive datasheet please click here.

View Managed IT Plans

 

 

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